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Lifetime Manufacturer Warranty
We are confident that you will be happy with the quality of our jewelry. But in the unlikely event that you have a problem with your item and believe it to be a manufacturing defect you may return it to us for inspection. If we agree that it is a manufacturing defect then we will repair it or if we deem appropriate, replace the item.
If we determine that the damage is not related to a manufacturing defect then we will notify you and also advise you what repair services are available and at what cost. Please note that we manufacture our rings by hand using natural materials and that variations in craftsmanship as well as natural characteristics of metal and inclusions in gemstones can be expected. These characteristics and variations form part of the character of our jewelry and should not be considered to be defects.
Conditions and Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from us. Maintenance, repair, sizing or other service performed by someone other than us will void your Manufacturer Warranty. While we manufacture our fine jewellery to a very high standard it is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands regularly come into contact with things such as door handles, stair railings or cutlery. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Precious metals in general and particularly the prongs which hold the stones, can wear over time and may require “building up” or other restoration work.
- Bent, caught or worn out prongs can cause stones to fall out or be lost due to normal wear or other damage. The same applies to a deformation of the entire ring rail, for example by carrying heavy objects.
- Gemstones may be damaged or destroyed by impact or other damage, or may show signs of wear during normal use.