Our Returns Policy
Please note that we cannot offer exchanges or refunds on our custom jewellery. All the jewellery on this site is made to order according to your chosen design, ring size, and in your preferred precious metal and where options are available, choice of gemstone. This means that we cannot accept returns on jewellery. To ensure that you make the right choice we have provided detailed information on our jewellery and the choice and options which are available. Our custom jewellery may only be returned if we agree that the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.
Eternity Ring Sizing
Please note that we cannot subsequently resize your eternity ring. To make sure that your eternity ring is the right size, we will send you a free ring sizing tool on request, which you can use to determine your ring size in case you do not know it. You will find more information here.
There is usually a very short time during which we will accept the cancellation of an order, this is until when we have confirmed the required ring size with you. At this point we will start making your ring and then we cannot accept any order cancellations.