General Terms And Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed by Nel Designs Limited (also referred to and trading as Foreternityrings, Foreternityrings.com, us, we, our) with registered details:

Nel Designs Limited
3rd Floor
207 Regent Street
London
United Kingdom
W1B 3HH

telephone 0800 6891780

sales(at)foreternityrings.com
Registered in England No. 11404100

We advise you to read these terms and conditions prior to making a purchase.

Content & Amendments

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

Changes to these terms and conditions
Changes to promotions, offers and discounts
Changes to content and product information
Temporary or permanent withdrawal of the website

Pricing

Prices displayed are in Pounds Sterling and inclusive of VAT.

Where Sale prices are quoted, the normal price will have applied online for at least 28 consecutive days in the last six months.

Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

Placing An Order

Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

The product being in-stock and available for delivery
The information and pricing being accurate
Being able to contact you to confirm the required ring size
Fraud and identity checks being passed (for which we use 3rd party services)
Payment being authorised
Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

Identity Checks

We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publically available records such as the Electoral Roll and may elect third party services such to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fail identification checks we reserve the right to refuse your order and cancel any pending payments.

Payment

At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account.

No charge will be made until your order is despatched.

Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.

Delivery

We deliver to Great Britain, Northern Ireland and Republic of Ireland addresses only.

At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.

Delivery times may also be affected by circumstances beyond our control. For example if we are unable to get hold of you to confirm ring sizing or if our fraud screening provider needs to contact you before authorising your card purchase.

Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

All orders will be delivered free of charge.

If we agree to accept your order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or is damaged/faulty.

If you need to cancel your order please contact Customer Services at sales(at)foreternityrings.com

These terms and conditions are in addition to our general terms and conditions of purchase.

Our Guarantee To You

We are confident that you will be happy with the quality of our jewelry. But in the unlikely event that you have a problem with your item and believe it to be a manufacturing defect you may return it to us for inspection. If we agree that it is a manufacturing defect then we will repair it or if we deem appropriate, replace the item.

If we determine that the damage is not related to a manufacturing defect then we will notify you and also advise you what repair services are available and at what cost. Please note that we manufacture our rings by hand using natural materials and that variations in craftsmanship as well as natural characteristics of metal and inclusions in gemstones can be expected. These characteristics and variations form part of the character of our jewelry and should not be considered to be defects

See our full guarantee policy here

Returns Policy

Please note that we cannot offer exchanges or refunds on our custom jewellery. All the jewellery on this site is made to order according to your chosen design, ring size, and in your preferred precious metal and where options are available, choice of gemstone. This means that we cannot except returns on jewellery. To ensure that you make the right choice we have provided detailed information on our jewellery and the choice and options which are available. Our custom jewellery may only be returned if we agree that the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

See our full returns policy here

Copyright & Intellectual Property

All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Nel Designs Limited or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Nel Designs Limited, is strictly prohibited.

Privacy & Cookie Policy

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, diary reminders and email bulletins. The privacy and cookie policy statement explains our policy regarding the personal information we collect about you.

See our full Privacy Policy here

See our full Cookie Policy here

Severability Clause

Should individual provisions of these general terms and conditions be or become invalid in whole or in part or lose their legal validity later, this shall not affect the validity of the remaining general terms and conditions. The invalid provision shall be replaced by the statutory provisions. The same applies if the general terms and conditions have an unforeseen gap.